UCOL - Universal College of Learning

You can setup your MFA methods by visiting https://aka.ms/mfasetup

The default (and preferred) authentication method is using the Microsoft Authenticator App on your mobile phone. (You can get the app from the Google Play store or Apple App store)

Note: the text message option will be discontinued by Microsoft in the future, but can be used for now.

After the initial setup, you can add and/or delete authentication methods by visiting https://aka.ms/setupsecurityinfo. You can also change the default authentication method here as well.

• The Microsoft Authenticator app is recommended, but you can use others such as Google
• It's a good idea to set this up, even if you don't regularly use it, as a backup method
• If you have a UCOL managed phone, the Microsoft app should already be installed, otherwise browse the App Store for Microsoft Authenticator
• Enter a 2-digit number and Approve or Deny sign-ins in the app
• Sign-in on your device using a One-Time Password (OTP) from the app

• Confirm your identity by using a mobile phone number
• Sign-in using a OTP sent to you by text message
• Sign-in by answering a call and following some instructions such as pushing the # key

• Confirm your identity by using a landline/DDI number
• Sign-in by answering a call and following instructions such as pushing the # key

• Confirm your identity for a Self-Service Password Reset or Account Unlock
• Sign-in using a OTP sent to an alternative email address, such as a personal email address (i.e. gmail.com or outlook.com etc.)

Please read the Setting Up MFA for Students - Full Guide.pdf for more detailed instructions on the MFA setup process. If you are still having issues, log a ticket through Service Hub or contact the Student Service Desk on 06 952 7001 then extension 70602.